An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.
The ITIL Foundation course includes:
Learning through study guides – ten hours
Practicing through exercises:
Chapter tests – two hours
Fill in the blanks – two hours
Evaluation test- two hours
Practicing on AXELOS sample paper and mock paper – three hours
ITIL® is a most sought after certification that that holds global recognition. ITIL® offers three levels of certification.
i. Foundation level
ii. Intermediate &
iii. Managing Across Life Cycle (MALC).The Intermediate level has 2 streams called – Service Life Cycle (SLC) and Service Capabilities (SC).
The SLC stream comprises of five modules. They are :
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Operations
The Capability Stream comprises of 4 modules. They are :
1. Planning Protection & Optimization (PPO)
2. Operational Support Analysis (OSA)
3. Release Control & Validation (RCV) and
4. Service Offering and Agreements(SOA)
Participants successfully passing Foundation examination will earn 2 credits. This is a prerequisite to pursue Intermediate level. Successfully passing SLC stream modules will fetch 3 credits each and 4 credits each for Capability stream. A minimum of 17 credits is required if the participant has to take the MALC examination. Passing MALC will lead to becoming an ITIL® Expert. ITIL® Master is the next and highest qualification. For this, the prerequisite is ITIL® Expert qualification.